Either way, security is great as you can protect the agent with a master password or require technicians to provide local Windows account details and lock endpoints when unattended sessions have ended. The unattended agent is deployed either manually by adding a device and emailing a download link to the user or, for Windows systems, by running an on-demand session and adding the PC to your list of computers.

Both the applet and agent can be customised you can apply a weekly schedule that determines when on-demand support services are available and embed a predefined support request script in your own website. Security is excellent as profiles are used to restrict access to the Admin Area and tech console while custom email templates reassure users that connection requests are coming from a legitimate source. And, you can save on license costs by making some 'end users' that have no access to the Admin Area and can only perform remote control and file transfer on a limited number of devices. Organising technicians into departments ensures incoming support requests are sent to the right person. Privilege levels are assigned to technicians to determine the administrative functions they can access, if they are permitted to start on-demand sessions and the tools available to them in their desktop console. Along with applets and agents for on-demand and unattended support sessions, each technician receives a personal tech console app for providing remote assistance and end users can join sessions from the SolarWinds' '' web portal. SolarWinds details 'next generation' software development process What is a remote desktop? GoTo Resolve Basic review: An SMB-friendly remote support serviceĭRE comprises five components with the Admin Area providing a central account administration web portal for viewing active support sessions, managing departments and technicians and creating detailed reports.

Solarwinds acquires dameware